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Adobe

Customer Success Specialist

Interact regularly with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives and serve as the primary point-of-contact for clients.

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• Contribute to the day-to-day management and optimization of client campaigns and cross channel media, based on driving client success and responding to ongoing client requests.

• Guide strategic program development and identify areas for account growth from premium levels of Adobe Campaign licenses and services.

• Develop program summary/analysis, set agendas, and present to senior decision makers.

• Provide email specific client recommendations on an ongoing basis, as well as responding to specific client needs.

• Define clients' business needs and identify areas of opportunity to increase account growth and drive revenue.



StrongView

Account Manager

Retain, grow, and develop accounts through daily interaction with clients; ensure contract renewal on all accounts.

• Understand and document use of the StrongView application and services to support client’s marketing & communication goals.
• Develop call and in-person meeting cycle for existing accounts to discuss usage, options, and renewals.
• Identify opportunities within my client’s marketing and communication strategy that can be improved via incremental investments in StrongView products and services.
• Assist in all aspects of the sales cycle including proposals, scoping, pricing, and contract negotiations, etc. related to all renewal and up-sell opportunities.
• Provide deliverability guidance to help clients maximize email inbox placement.
• Capture and quantify business impact of StrongView solution for client and identify/retain client references.
• Collaborate across departments internally to troubleshoot any issues or deliverables needed for the client.
• Leverage innovative multi-channel products and strategies in order to maximize the upsell/cross-sell opportunity.

 

Epsilon

Account Manager - BMW NA, CRM

Manage and facilitate cross functional multi-channel project management that includes email delivery, print and mail production, and web development collaboratively with operations, outside fulfillment vendors, and agency partners.

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• Develop/review/approve schedules and assignments for multi-channel marketing output with input from agencies and operations partners.

• Proactively manage/consult cross-team activities, make actionable recommendations to improve marketing production activities and work with constituents (client and external vendors) to maintain delivery schedule.

• Communicate and lead operations vendors to execute multi-channel marketing programs.

• Provide quality control for programs and all marketing efforts in conjunction with agencies and operational partners.

• Work with band team, agencies and operations partners to develop correct program specifications.

• Resolve vendor issues/process defects and seek clarification from brand, agencies and operational partners.

• Review ongoing reports for delivery abnormalities and recognize potential issues in their early stages.

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LinkShare Corporation

Account Manager, Lead Generation

Managed a portfolio of advertiser campaigns within 4 verticals. Responsible for increasing vertical profitability by devising and executing marketing strategies, building publisher partnerships, and utilizing a variety of media channels.

 

Datran Media

Operations Analyst, NetMargin

Coordinated efforts to strengthen team dynamics, efficiency and knowledge base in order to facilitate digital advertising solutions focusing on audience measurement and analytics, email marketing services, and media monetization. Partnered directly with advertisers, publishers and agencies to develop campaigns across digital media channels.

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Yahoo! HotJobs

Key Account Manager

Managed and served as point of contact for 600+ corporate clients. Analyzed and evaluated clients’ recruitment needs; strategically planned goals and marketing efforts; trained clients on products purchased; introduced clients to new services as needed; and delivered support in order to optimize usage.  Key member of top revenue producing sales team.



Market Research Experience: 

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Volkswagen of America

Audi Consumer Data Analyst

Monitored publicly available, online social media sources of information for relevant consumer-generated data related to Audi of America (AoA) products. Analyzed findings and created reports detailing the public perception of AoA products with a focus on quality and safety issues. Presented findings to Audi management including Customer Relations, Marketing and Product Compliance.